Deleting your account permanently removes your Gistil profile, preferences, picked categories, goals, feedback/taste history, and analysis history. This cannot be undone.
Can’t sign in anymore?
If you no longer have access to your account (lost access to your Google sign-in, for example), email support@gistil.com from the address associated with your Gistil account and ask us to delete it. We process manual deletion requests within 7 days.
What isn’t deleted
Two narrow exceptions, explained in full in our Privacy Policy §9. First, financial records: paid plans are not live yet, so there is nothing to keep today, but once they launch, invoices and order records will be kept for the period required by applicable accounting and tax law, no longer linked to your profile. Second, a keyed one-way digest of your sign-in identity — not your email address itself, and it cannot be turned back into one — together with how much of your one-time free allowance had been used. The free allowance is granted once per person, not refilled monthly, so this is what stops it being started over by deleting and recreating an account. If you sign up again, you come back to the allowance you had left, not a new one. It is not linked to any other record about you and is not used for anything else.
Video scores and the information we hold about videos and channels stay in the shared library: they are about the video, not about you, and were never linked to your account — see §9 and §11 of our Privacy Policy.
Using the extension with no account?
If you use the browser extension without ever signing in, there is no account to delete — nothing was ever linked to you. See §3 of our Privacy Policy.